ORDERS​

Keep in mid this is a (VERY) small, slow fashion, made to order company with one women only producing the pieces and managing the business, therefore pieces might have slight differences from the pictures provided on the website because everything is made by hand and produced in a very small scale. Machines make copies, not humans. This slightly production difference described in each piece won' be considered as damage or defects.

Every piece can take 7 to 15 days to be produced and then delivered to you. Thank you for the patience, I appreciate it <3
If you need to be in urgent contact with us please DM us or shoot us a lil e-mail.​​

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 for ORDERS WITHIN FRANCE

Pieces can take from 7 to 15 days to be produced and then shipped to you. You will receive an e-mail confirmation once your order ships.

Shipping and all possible taxes are calculated and included on checkout.

Please allow 24 hours for your tracking number & shipping label to update.

We are not responsible for any stolen or loss packages.

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 for INTERNATIONAL ORDERS

Pieces can take from 7 to 15 days to be produced and then shipped to you. You will receive an e-mail confirmation once your order ships.

International shipping rates vary by country. Please note the recipient of the shipment is responsible for all additional tax and duties upon delivery. Regulations for import duties and taxes vary by countries.

If the recipient does not pay for the fee upon shipment arrival, recipient will be responsible for the original shipping charges, any import fee that are incurred on the package with additional cost of returning the package back to our studio.

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 RETURN POLICY

Our return policy is 7 Days from the day your order has been delivered to your door steps. In order to request return/exchanges, please email us at info@matadoraparis.com with your order number and the title “RETURN”. Let us know if you want a refund or if you would like the same product to be delivered to you. 

We are a one women only for all this matters so please allow 2-5 business days for replies on our end.

 

If you'd like the same product to be re-delivered to you please be aware that since we work on a made to order system your new piece will take 7-15 days to be reproduced.

 

All returns must be shipped back to us within 5 days of request approval.

Be aware of these days because after this a return won’t be possible!

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Please note that all garments go through a multi-step check-in process, which requires an additional 4-5 business days once return package is received.

We do not provide shipping labels for International returns. For International returns or exchanges - customer must cover the return shipping costs or can provide one on their end. We do not refund on custom duties, tax and VAT - please contact your local postal service. We will not be responsible for lost and/or stolen return packages.

In order for us to process the refund - we will need to confirm the following once the order is returned back to the atelier.

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-For refund, we can either issue a store credit for future purchases (will not expire) or refund back to your original form of payment. 

-Package is returned in its full packaging. Including any additional gift included as well, which we will deduct from refund if missing in return package. 

-Item must be in its original condition.

-Item must be odor-free, stain/mark free. 

-Once we confirm that we can accept the item back, we will refund the full amount of the item only (your original shipping fee will not be refunded). 

-If the item does not meet our return policy standard, we will inform via email and either ship back the item to you or deduct cleaning fee from your refund. 

-We will accommodate the return shipping label (for domestic only) via email on our end.

 

If you are unsatisfied with the product once received, please email us with your order number. If an item is defected, pls provide supporting imagery in email for faster communication. We will accommodate you immediately with the next steps.

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for CUSTOM ORDERS​

Communication is key! We will be in contact during the process, from the idea development, measurements and creative advices to fabric confirmation. Since we are a Paris based company, for custom pieces and special projects located in Paris, France, fittings are included for extra reassurance!

Shipping for special custom pieces must be covered by the customer, France, Europe or overseas. A pick-up is also possible in our studio located in Paris, France.
Please check it out how to contact us on "Contact us!" to get your custom piece <3

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